One conversation to see if we're the right fit for your marketing system.
The message goes to a small team, not a queue — there is no call centre or first-tier support layer at Ciao Bella. Phil, who runs client work, reads what comes in through this form, the same way he reads what comes in through the phone number and WhatsApp link above. Nothing about the message routes to a bot before a person sees it.
From there, the usual next step is a short call or WhatsApp exchange to understand what you are running today and where it is falling short — not a scripted sales pitch. If the fit looks real on both sides, that turns into a proper conversation about what a project would involve, along the lines of what is described on capabilities; if it does not, you will be told that plainly rather than strung along.
If you are reaching out about a job rather than a project, the careers page has the right email address and what to send. General questions about how Ciao Bella works are also answered on FAQs and success stories.
The more specific the better. Useful things to mention: what you are trying to fix or build (a slow site, leads that go nowhere, no AI-search visibility, a rebuild), what currently exists (a live site, a previous agency, nothing yet), and roughly what kind of company or property this is for. A one-line message gets a one-line answer back — a few sentences of real context gets a much more useful first reply.
Josh Stein, the founder, or Phil Macdonald, the CMO — the same two people described on the agency page. There is no account manager layer between you and the people who would actually be doing the work.
This page will not promise a specific number of hours, because that is not a promise worth making in writing. What is true: someone reads every message that comes through this form, the phone line, or WhatsApp, and the form itself confirms your message is in as soon as you send it. If you need to reach someone faster than email allows, the phone and WhatsApp numbers above go to the same team.
A person reads it: Phil, who runs every client relationship at Ciao Bella. The usual next step is a short call or WhatsApp exchange to understand what you are running today and where it is falling short.
Josh Stein, the founder, or Phil Macdonald, the CMO. Both are described on the agency page. There is no account-management layer in between.
What you are trying to fix or build, what currently exists (a live site, a previous agency, nothing yet), and roughly what kind of company or property this is for. More context in the first message gets a more useful first reply.
No specific number of hours is promised here. Every message is read by a person, and the form confirms it was received as soon as you send it. For anything urgent, the phone and WhatsApp numbers above reach the same team directly.
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